FAQ

At Ivan’s Dreams, every piece we create carries a story, but we also know that practical questions matter too. This space is here to provide you with clarity on shipping, returns, and discounts, so you can shop with ease and confidence.

Think of it as your guidebook: simple answers, written with the same care we pour into our art. If you don’t find what you’re looking for here, just reach out; we’re always happy to help. You can also find more information of our policies on the footer of the page. 

  • No, we don’t accept returns or exchanges. If something is wrong with your order, contact us at info@ivansdreams.com.

    What about digital products?

    All digital product sales are final. Because files are delivered instantly, we cannot accept returns, exchanges, or refunds.
    If you experience an issue with your download (like a broken link or file error), email us at info@ivansdreams.com and we’ll make sure you receive the correct file.

  • Yes, but only if you receive the wrong item or a damaged item. Please email us with your order number and clear photos within 7 days of delivery at info@ivansdreams.com.

  • Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.

  • This usually means delivery failed or the address was incorrect. Once the package arrives back at our warehouse, we’ll resend it to your updated address.

  • Not at this time. Please check the size charts in each product description before ordering. If your item was mislabeled, contact us within 7 days with photos, and we’ll send the correct item or issue a refund.

  • 2–6 business days to create and prepare your order.

  • Sometimes items ship from different fulfillment centers, so your order may arrive in separate packages.

  • At Ivan’s Dreams, we love to surprise you with little extras. To keep things simple, here’s how our offers work:

    ✨ Free Shipping (U.S. only)

    • All U.S. orders $65+ ship free (includes Puerto Rico).
    • International orders: shipping is calculated at checkout.

    🕯 Bundle Savings

    • Special candle bundles (like our Dreamer’s Glow Set) include built-in savings.
    • Bundle offers cannot be combined with discount codes.

    💌 Subscriber Welcome

    • New email subscribers receive 10% off code in their inbox for their first order.

    🛒 Cart Recovery

    • If you left something behind, you may receive a 5% off code in your inbox.

    ⚖️ A Few Notes

    • Only one discount applies per order.
    • Free shipping can be combined with other discounts when eligible.
    • Shopify automatically applies the best available discount at checkout.